Maintenance Notification - EMERGENCY MAINTENANCE - 365 Datacenters Software Upgrades - EWR1 (Resolved)
  • Priority - Critical
  • Affecting Other - EWR1

  • This is a maintenance notification to inform you of upcoming maintenance activities that could impact your services.

    Location: EWR1 - Weehawken 300 JFK Blvd E

    EMERGENCY MAINTENANCE - 365 Datacenters Software Upgrades - EWR1

    We will be performing software upgrades on the network hardware that transport your services, this may cause intermittent impact for up to 3 hours during this window. During the upgrade process, redundant customers may see brief packet loss while their services failover. Non-redundant customers will be down until the upgrade process is complete.

    Planned start date: 10/08/2024 10:00:00 PM EDT

    Planned end date: 10/09/2024 02:00:00 AM EDT

    Change Request Risk and impact analysis: During the upgrade process, redundant customers may see service blips while their services switch over. Non-redundant customers on these routers will go down during the upgrade process. This impact will happen multiple times during step upgrades. Also there is a chance an upgrade fails and we have to rollback to the previous code version.

  • Date - 09/10/2024 02:00 - 09/10/2024 07:41
  • Last Updated - 08/10/2024 12:37
Planned Maintenance - Core Upgrade - EWR1.New Jersey (Resolved)
  • Priority - Critical
  • Affecting System - Core Network

  • Dear valuable clients,

    Please see the following notification of Planned Maintenance


    Description of work:

     
    A core network change and an upgrade of core equipment will be done on this maintenance, to be able in future to provide you even better connectivity and speeds.

     

    Location of Maintenance: EWR1(New Jersey)
     
    Reason for Maintenance:
    Core routers replacement and upgrade to much better and state of the art equipment. 

    Time and Date:
     
    14:30 GMT 27th July 2023
     
    Expected outage:
     
    Outage is expected during this maintenance up to 1hr 30min, we will try our best to lower the downtime as much as possible, outage is necessary due to replacement of core router.
    Customers should consider their services at risk during the maintenance. No customer devices will be restarted or powered off during the maintenance, only network downtime will be in place.
     
    We apologize for the inconvenience caused.
     

    Many thanks for your cooperation.

    Yours sincerely,
    Hosteroid Team
    ~Here to serve YOU!

  • Date - 27/07/2024 14:30 - 27/07/2024 17:50
  • Last Updated - 27/07/2024 14:52
Planned Maintenance - Rack Upgrade - EWR1.New Jersey (Resolved)
  • Priority - Critical
  • Affecting System - Rack Expansion

  • Dear valuable clients,

    Please see the following notification of Planned Maintenance


    Description of work:

    We will perform a migration of colocation equipment within our EWR1 facility.
     
    During this scheduled maintenance window, we will be powering down all customer gear and relocating it to a new cabinet where it will be reconnected to new networking equipment. Customers will lose all connectivity to all equipment, and all equipment will be power cycled. Expected downtime per customer varies according to quantity of devices, and complexity of cabling.
     
    Location of Maintenance: EWR1(New Jersey)
     
    Reason for Maintenance:
    Migration to new Cage where we can expand even further.

    Time and Date:
    Start: 03/17/2024 10:00 AM GMT
    End: 03/17/2024 06:00 PM GMT

     

    Expected outage:
    Outage is expected during this maintenance, we will try our best to lower the downtime as much as possible, outage is necessary due to expansion and migration to new cage.
    Customers should consider their services at risk during the maintenance. Customer devices will be restarted or powered off during the maintenance.
     
    We apologize for the inconvenience caused.
     

    Many thanks for your cooperation.

    Yours sincerely,
    Hosteroid Team
    ~Here to serve YOU!

  • Date - 17/03/2024 10:00 - 17/03/2024 18:00
  • Last Updated - 17/03/2024 18:44
Urgent Maintenance Notification - Planned Downtime at London (Resolved)
  • Priority - Critical
  • Affecting System - London Network

  • Dear valuable clients,

    Urgent Maintenance Notification:
    We want to inform you about a planned maintenance activity that will take place in our London data center. This maintenance is crucial for enhancing our network performance and ensuring the security of our systems.

    Date and Time: 24/02/2024 Start Time: 22:00 London Local Time

     

    Expected Downtime: 30-45 minutes

    Impact: During this period, there will be a brief interruption in our services as we perform a hardware replacement. We anticipate the downtime to be minimal (30-45 minutes), and our team will be working diligently to complete the maintenance as quickly as possible.

    Action Required: Please ensure that you save any ongoing work and log out of our services before the maintenance window. We appreciate your cooperation and understanding.

    We apologize for any inconvenience this may cause and appreciate your understanding as we work to improve our services.

     

    Thank you for your attention to this matter.

    Kind Regards,
    Hosteroid Team

  • Date - 24/02/2024 22:00 - 24/02/2024 00:00
  • Last Updated - 25/02/2024 01:38
Urgent Maintenance Notification - Planned Downtime at London (Resolved)
  • Priority - Critical
  • Affecting System - London Network

  • Dear valuable clients,

    Urgent Maintenance Notification:
    We want to inform you about a planned maintenance activity that will take place in our London data center. This maintenance is crucial for enhancing our network performance and ensuring the security of our systems.

    Date and Time: 07/02/2024 Start Time: 21:00 London Local Time

     

    Expected Downtime: 15-30 minutes

    Impact: During this period, there will be a brief interruption in our services as we perform a router reload and firmware update. We anticipate the downtime to be minimal (15-30 minutes), and our team will be working diligently to complete the maintenance as quickly as possible.

    Action Required: Please ensure that you save any ongoing work and log out of our services before the maintenance window. We appreciate your cooperation and understanding.

    We apologize for any inconvenience this may cause and appreciate your understanding as we work to improve our services.

     

    Thank you for your attention to this matter.

    Kind Regards,
    Hosteroid Team

  • Date - 07/02/2024 21:00 - 07/02/2024 22:39
  • Last Updated - 07/02/2024 11:39
Planned Maintenance - Core Upgrade - ODC21.Vienna (Resolved)
  • Priority - Critical
  • Affecting System - Core Network

  • Dear valuable clients,

    Please see the following notification of Planned Maintenance


    Description of work:

     
    A core network change and an upgrade of core equipment will be done on this maintenance, to be able in future to provide you even better connectivity and speeds.

     

    Location of Maintenance: ODC21(Vienna)
     
    Reason for Maintenance:
    Core routers replacement and upgrade to much better and state of the art equipment. 

    Time and Date:
     
    20:00 GMT + 1 24th March 2023
     
    Expected outage:
     
    Outage is expected during this maintenance up to 1hr 30min, we will try our best to lower the downtime as much as possible, outage is necessary due to replacement of core router.
    Customers should consider their services at risk during the maintenance. No customer devices will be restarted or powered off during the maintenance, only network downtime will be in place.
     
    We apologize for the inconvenience caused.
     

    Many thanks for your cooperation.

    Yours sincerely,
    Hosteroid Team
    ~Here to serve YOU!

  • Date - 24/03/2023 20:00 - 25/03/2023 00:00
  • Last Updated - 29/03/2023 21:17
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